Support
Warranty
Every DRIFT product is backed by a 2-year limited warranty against manufacturing defects.
Last updated July 2026
What's covered
Your warranty covers defects in materials and workmanship under normal use for two years from the date of delivery.
- Battery faults that fall below 60% of rated capacity
- Driver, speaker or microphone failure
- Charging case and connector defects
- Buttons, hinges and structural defects
What's not covered
The warranty does not cover accidental damage, cosmetic wear, or issues caused by misuse.
- Physical or liquid damage beyond the product's IP rating
- Normal wear such as scuffs and ear-tip wear
- Loss or theft
- Repairs performed by unauthorised third parties
How to make a claim
Reach out through our Contact page with your order number and a short description of the issue. Our team responds within one business day.
For approved claims we cover return shipping and dispatch a replacement or repair at no cost to you.
Still have questions?
This is a concept/portfolio store, but the support flow works — reach out any time.